Customer Service & FAQ - FXbrands B.V.
Official dealer for all offered brands
Lowest prices in the market
Worldwide shipping
Original manufacturer guarantee and service
Contact & FAQ

For inquiries on our products or services, please use the contact form on the right. Or use the contact options mentioned below. Our customer services is available on business days from Monday to Friday between 09:30h - 17:30h.


Also see our FREQUENTLY ASKED QUESTIONS (FAQ) at the bottom of this page.


We usually respond within 1-2 business days. In the unlikely event that you haven't received any feedback from us within 5 business days, please resend your request. Also don't forget to check your spamfolder before resending your request.


** Due to worldwide pandemic and how it might impact delivery times - see our page on COVID-19 **



If you have a complaint
Also for any complaint about the products in our webshop or with our services, we are more than happy to solve this for you. You will receive feedback from us within 5-10 business days. If you are not satisfied with the solution to your complaint, it is also possible to put your complaint to the European Commission for Online Dispute Resolutions (


Business address:

FXbrands B.V.

Beechavenue 54-62
1119 PW Schiphol-Rijk
The Netherlands


phone: +31 (0)20 658 6196
e-mail: [email protected]


Registered at CoC: 71350624


VAT: NL8586.81.158.B01


IBAN: NL14 RABO 0329 2432 17



FXbrands B.V.

Oderweg 1
1043 AG Amsterdam
The Netherlands





Frequently Asked Questions
1 Orders & Shipping
1.1 Do you ship worldwide?

Yes, we also ship Worldwide - see Shipping & Returns for more info.


1.2 Do you also offer free shipping?

Yes, orders under 30 kg can be eligible for free shipping. Depending on the value of your order and the shipping destination, your cart will show if your order is eligible for free shipping or not.


1.3 What happens with my order?

After placing your order with us, the status of your order can be followed at any time with "My orders" in your account - see The Order status for more info.


1.4 I didn't create an account, how can I see the status of my order?

If you have ordered with us without creating an account first, please click on Forgot your password? If your e-mail address is known with us, you will receive an e-mail to set a password to view your order(s).


See The Order status for more info.

2 Products
2.1 Does it fit my car?

For every product that has a specific vehicle compatibility, this is explicitly mentioned under 'Compatible with', 'Fitment' or alike. Otherwise the product is for GENERIC use, for every vehicle make/model. Think of wheel rings, LED light pods, LED strips and such.

As always it's up to your own judgement if it will fit your specific vehicle (custom) model/version. In the world of customisation some vehicles can have very unique demands ;-)


2.2 What tape or glue is recommend for use with the carbon parts?

We recommend Black BodyWork Silicone Glue from 3M or Wurth for every product. Different variants mostly differ in reaction time.

Depending on your preference in some cases, 3M VHS thin double sided tape (0.5mm) can be used for smaller carbon covers like key covers and steering wheel pieces.

Please also see the following videos in our webshop for installation examples:

Alfa Romeo Giulia Mirror caps
Alfa Romeo Giulia / Stelvio Steering Wheel
Alfa Romeo Stelvio QV Front Grill Cover
Alfa Romeo Giulia Kit Air Vent Covers

3 Pricing
3.1 How competitive is your pricing?

Our pricing is very competitive in the market. Every manufacturer has its own MSRP (Manufacturer Suggested Retail Price) which we need to respect. Overall our pricing is lower than MSRP.

Next to that, we don't charge any additional costs within the EU. Also delivery outside of EU is free of VAT. Please consider the following additional ('hidden') costs when buying across EU borders yourself:

  • Custom Duties will always charge you with extra (clearance) fees and import taxes - the amount of which depends on the type of product (electronics, car parts etc.). This is calculated over the original invoice value and its shipping costs. We don't charge you for that, the final price in our webshop is all inclusive.

  • Next to that the regular VAT will be added when you import yourself. Also the shipping costs involved are usually pretty steep when crossing EU borders. In our webshop the VAT is already added during checkout and in general we have lower shipping costs.

  • Currency exchange rates can raise the actual costs. We don't charge you for that, the final price in our webshop is all inclusive.

  • National postal service may charge you for additional administrative costs when importing yourself. We don't have hidden costs, the final price in our webshop is all inclusive.


Note: for B2B with a valid VAT number, the VAT will be shifted when shipping outside of NL.


3.2 What is 'Incoterms' and 'Ex Works'?

The Incoterms are the International Commercial Terms, which is an international trade agreement on how goods are to be transported between countries.

The "Ex Works" is part of Incoterms, which indicates the costs for transporting from factory.


3.3 What does "Costs for 'Ex Works' included" mean?

As standard we only charge the shipping costs for delivery from our depot to your shipping address, as offered during checkout. No additional costs are charged for transportation from the factory of origin.

The reason behind "Ex Works" (as part of incoterms) is that some countries (like Japan) have very steep costs for exporting goods. Costs that unfortunately no company or webshop can ignore. Depending on the weight and dimensions of the packaged product(s) these costs for transportation (from factory) can run into hundreds of euros or even more (e.g. for a complete widebody kit).

In our webshop this only applies to the brands from Japan (MSK and RK Design). As we like to be transparant with our pricing, the "Ex Works" costs are already included in our webshop and explicitly mentioned with every product it concerns and for which no inquiry for a shipping quote is required. And yes, we have already discounted these costs as well!

Keep in mind that other companies or webshops will include these "Ex Works" costs in their (final) shipping quote.

Note (1): In some cases it is possible to deliver straight from factory (drop shipping), which can reduce the actual shipping costs - but this is only useful when the shipping address is close to Japan. We advice customers outside of the EU to contact us first for a possible discount when drop shipping.

Note (2): In some cases it is possible to reduce the costs for "Ex Works" when combining products from Japan. This only applies to products which are not in stock. We advice customers to contact us first for a possible discount with multiple products in one backorder.

4 Contact us
4.1 I have another question

Please use the contactform on this page for any other question and we will get back to you as soon as possible!

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Official dealer for all offered brands
Lowest prices in the market
Worldwide shipping
Original manufacturer guarantee and service