Official dealer for all offered brands
Lowest prices in the market
Worldwide shipping
Original manufacturer guarantee and service
Contact & FAQ

For inquiries on our products or the status of your order, please use the contact form on the right. Or use the contact options mentioned below. Our customer services is available on business days from Monday to Friday between 09:30h - 17:30h.

 

We usually respond within 1-2 business days. In the unlikely event that you haven't received any feedback from us within 5 business days, please resend your request. Also don't forget to check your spammail before resending you request.

 

If you have a complaint
Also for any complaint about the products in our webshop or with our services, we are more than happy to solve this for you. You will receive feedback from us within 5-10 business days. If you are not satisfied with the solution to your complaint, it is also possible to put your complaint to the European Commission for Online Dispute Resolutions (http://ec.europa.eu/consumers/odr/).

 

Business address:

 

FXbrands B.V.

Beechavenue 54-62
1119 PW Schiphol-Rijk
The Netherlands

 

phone: +31 (0)20 658 6196
e-mail: [email protected]

 

Registered at CoC: 71350624

 

VAT: NL8586.81.158.B01

 

IBAN: NL14 RABO 0329 2432 17
BIC: RABONL2U

 

Depot:

 

FXbrands B.V.

Oderweg 1
1043 AG Amsterdam
The Netherlands

 

 
Frequently Asked Questions
1 Shipping
1.1 Do you also ship worldwide?

Yes, we also ship Worldwide.

 

For destination addresses without a delivery method (e.g. outside of EU), please do the following:

 

  • Use the contactform on this page or send in an e-mail requesting us for a shipping quote, specifying the item(s)+options you're interested in, together with your delivery address;

 

OR   (create an account with us first, if you haven't got one yet):

 

  • Log in, shop around and simply add the item(s)+options you're interested in to your Cart (or on your Wishlist by pressing the little ♡). Then send in a ticket via 'My Account', requesting us for a quote for these item(s), together with your delivery address (if different from your registered address).

 

Note: for non-EU customers NO VAT will be added to your invoice.

 

1.2 Do you also have free shipping?

Yes, orders under 30 kg are eligible for free shipping. Whether it's actual free shipping or not depends on the value of your order and its shipping destination. When applicable, this will show up in your cart.

 

Occasionally we also have promotions for discounts, giveaways or free shipping!

2 Products
2.1 Does it fit my car?

For every product that has a specific vehicle compatibility, this is explicitly mentioned under 'Compatible with', 'Fitment' or alike. Otherwise the product is for GENERIC use, for every vehicle make/model. Think of wheel rings, LED light pods, LED strips and such.


As always it's up to your own judgement if it will fit your specific vehicle (custom) model/version. In the world of customisation some vehicles can have very unique demands ;-)

 

2.2 How competitive is your pricing?

The short answer is that our pricing is VERY competitive. Every manufacturer has its own MSRP (Manufacturer Suggested Retail Price) which we need to respect. Our pricing is either equal to or even lower than the MSRP. Next to that, we don't charge any additional costs within the EU (see below).


Occasionally we also have promotions for discounts, giveaways or free shipping!


Consider the following additional ('hidden') costs when buying across EU borders yourself:

  • Custom Duties will always charge you with extra (clearance) fees and import taxes - the amount of which depends on the type of product (electronics, car parts etc.). This is calculated over the original invoice value and its shipping costs.

  • Next to that the regular VAT will be added. Also the shipping costs themselves are usually pretty steep when crossing EU borders.

  • Currency exchange rates.

  • National postal service may charge additional administrative costs.

 

With FXbrands our customers in the EU don't need to worry about any of these 'hidden' costs. Only shipping costs and VAT will be added to your invoice. That's it. Also in most cases our shipping costs are lower than shipping from across the EU.


Note:
for non-EU customers NO VAT will be added to your invoice.

 

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Official dealer for all offered brands
Lowest prices in the market
Worldwide shipping
Original manufacturer guarantee and service