After placing your order with us, the status of your order can be followed at any time with "My orders" in your account. The following statuses are applicable:
The initial status for a new order.
Waiting for the payment to be successful, after which your order will be processed. Only with bank wire payment methods, this could take a few business days to show up in our bank account.
When one or more products in your order are not in stock, they will be placed in backorder with the manufacturer. Production of your order has not been started yet.
In Backorder *delayed*
The products in backorder with the manufacturer have encountered a delay in processing at the manufacturer. Production of your order has not been started yet.
Production of the products in your order has been started at the manufacturer.
In Production (shipping est. dd-mmm)
This will show the estimated date on which we expect to ship out your order from our depot. We regularly check with the manufacturer when production could be ready for transport to our depot. Based on their estimation and taking into account the time it usually takes for the transport to arrive at our depot, we show this estimated date as a service for you.
In Production *delayed* (shipping est. dd-mmm)
This will show the new estimated date on which we expect to ship out your order from our depot. We regularly check with the manufacturer if their estimation of "production ready" is still viable. Sometimes the manufacturer has some delay in processing all the orders they received from all over the world.
This could occur especially during (national) festivities, holidays and promotional periods for retail/e-Commerce (e.g. Black Friday, Cyber Monday, Christmas, Summer holidays et cetera). Please be patient, your order will be ready shortly.
En route from factory to our depot (dd-mmm)
When production of your order has finished and the manufacturer has shipped out to our depot, this is indicated with this status. The indication 'dd-mmm' shows the day on which the order is or will be shipped out to our depot - this can be from morning to late afternoon.
Arrived at our depot
(backorder only, optional)
When your order has arrived at our depot. Usually this status is only shown when the arrival happened at late hours and the drop-off places at our delivery partners are already closed. Preparation of your order will begin the next (possible) day.
Ready for shipment
When your order was in stock or has arrived at our depot shipped over from the manufacturer, we start preparing your order. After this is done, your order is ready to ship out.
As a webshop with typically broader opening times, it can happen that preparation of your order has finished after the closing times of the physical drop-off places of our delivery partners. Your order will then be shipped out the next (possible) day.
When your order has been shipped out to you. A track & trace code will be sent to you by e-mail with which you can follow the delivery of your shipment.