Shipping & Returns

Shipping methods

FXbrands offers the following options for delivery¹:

• PostNL (standard) - international shipping done via local (national) shipping partners
• DHL Parcel²
• DPD Home²
• Express delivery (UPS or DHL)³

^{1) No VAT will be added to the invoice for companies outside NL (with a valid VAT number) or non-EU customers.
2) Additional shipping method will show up at checkout when available for your destination.
3) Express delivery can only be chosen when requested by e-mail (see also Worldwide shipping below).}

Each shipping is insured and can be followed with a Track & Trace code.

Worldwide shipping

FXbrands not only ships in Europe, but can also ship Worldwide. For destination addresses without a shipping method, please do the following:

• Send us an e-mail for a shipping quote - mention the product(s) you're interested in, together with your delivery address;

OR

• Create an account (if you haven't got one);
• Log in, shop around and drop the products you're interested in your Cart - or put them on your Wishlist by pressing the little ♡.
• Send us an e-mail for a shipping quote - or place a ticket via 'My Account'.

Remote areas (DHL Parcel and DPD Home only)

During checkout additional shipping methods with DHL Parcel or DPD Home may be offered next to the standard shipping method (when available for your destination). These shipping methods each have surcharges for so-called remote areas and are defined by zipcodes:

• DHL Parcel (remote areas)
  
  
  • additional costs (tariff 2020): €19,25
    
    
• DPD Home (remote areas)
  
  
  • additional costs (tariff 2020)

    NL	€7,50
    DK	€8,50
    DE	€11,50
    EE, FI, GR, IT, HR	€19,50
    FR	€18,50
    NO	€60,00
    PT	€49,00
    ES	€32,00
    GB, Northern Ireland	€19,00
    SW	€10,00

As it is not possible during checkout to automatically detect whether your specific destination address is within a remote area or not, we may have to change your chosen additional shipping method to the standard shipping method - in which case the difference in shipping costs will be credited back to your account. Depending on how much these surcharges are in relation to the size of your order, we may take on these costs for you. In case we do need to change your chosen additional shipping method to the standard one, you will always be informed by e-mail first. At which pont you are given the option to have the standard delivery or pay for the surcharges, thereby keeping the additional shipping method of your choice.

Returns

As laid out in our Terms & Conditions (art. 9 to 11) products on sale or products that are (custom) made to order (backorder) like bodykits, wheels, pre-assembled items or with specific manufacturing requests, can not be returned or refunded. However in forthcoming cases we will decide this per individual situation, also taking into account the manufacturer's rules for returning items and the current demand for concerned item(s). In such case a final decision can only be made after physical inspection of the returned product.

Returned products need to be in pristine condition and free of any sign of usage. Return shipping will be at the consumer's own expense (costs) and risk.

Return shipping may be done to our depot:

Depot:

FXbrands B.V.

Oderweg 1
1043 AG Amsterdam
The Netherlands