The following options are available for delivery1:
PostNL (standard) - international shipping done via local (national) shipping partners
Express delivery (UPS, TNT or DHL)3
Drop shipping (on request and for customers outside EU only)
1) VAT will automatically be shifted on the invoice for companies with a valid VAT number (outside NL) or non-EU customers. 2) Additional shipping method(s) will show up at checkout when available for your destination. 3) Express delivery can be chosen on request by e-mail (see also Worldwide shipping below).
Each shipping can be followed with a tracking code sent to you by e-mail.
We ship throughout Europe and also Worldwide. All available delivery methods for the specified destination address are automatically offered during checkout. Don't worry if no shipping is offered, because we can still deliver the order to you.
Please do one of the following:
Send us a request by e-mail to get a shipping quote for your order. Mention the product(s) you're interested in, together with your delivery address (and your preferred method of shipping if you so wish);
Log in with your account or Create an account (if you haven't got one yet);
Drop the products you're interested in your Cart or put them on your Wishlist by pressing the little ♡ on top.
Request for a shipping quote of the products in your Cart or on your Wishlist - either by e-mail or by creating a ticket via 'My Account'.
When available for your destination, additional shipping methods may be offered during checkout next to the standard shipping method. These shipping methods each have surcharges for so-called remote areas and are defined by zipcodes:
PostNL (standard shipping method)
This applies to areas such as - but not limited to - Canary Islands, French Guyana and Polynesia. As there is a difference between the way our (webshop) platform and PostNL define shipping areas, it is sometimes impossible during checkout to recognise the remote areas for which surcharges are involved. In these cases we will have to manually create the shipment with PostNL. It is only then that we can see how much the surcharges actually are.
In general we will take care of these surcharges for you, unless these are unreasonable high. In which case we will notify you by e-mail.
As it's technically not possible to detect during checkout whether your specific destination address is within a remote area or not, we may have to change your chosen additional shipping method to the standard shipping method - in which case the difference in shipping costs will be credited back to your account. Depending on how much these surcharges are in relation to the size of your order, we may take these costs on for you.
In case we do need to change your chosen additional shipping method to the standard one, you will always be informed by e-mail first. At which pont you are given the option to have the standard delivery or pay for the surcharges, thereby keeping the additional shipping method of your choice.
Shipping times (esp. for Worldwide shipping & UK)
We ship from our depot in Amsterdam, the Netherlands - with the exception of drop shipping (which is directly from manufacturer). Actual shipping times may differ per shipping method, but within the EU this is usually between 1-5 work days. Shipping via national shipping partners (PostNL) will take the longest, but is also the more economic option. Express delivery (UPS, DHL or DPD) have their own network and shipping time is usually the shortest, but more expensive.
Delivery can be tracked with the supplied tracking code sent to you by e-mail when the order has been shipped out. When sent via PostNL, you may possibly receive an additional tracking code from the national shipping partner.
Please be aware that, especially with shipping Worldwide, Customs Duty may legally withhold your parcel for a maximum of 30-45 days, to be counted from the moment it has been received by Customs Duty (note: as Customs Duty doesn't scan parcels, arrival at Customs Duty will not always show up as a status via your tracking code - this will happen only after clearance by Customs Duty when a scan is done by the receiving shipping partner). Thereby extending the delivery at your address to a possible 8 weeks (in worst case). Although this rarely happens, please be patient for your order to arrive.
Also note the following information from PostNL for shipping to the UK (post Brexit):
"As of 1 January 2021, shipments to the United Kingdom will have a longer transmission time than you are used to. This is because shipments to the UK will need to pass through customs. On average, shipments to the UK take 7 days to arrive and customs clearance can take from 1-4 weeks."
In any case, we always keep an eye out to your shipment as well.
** Whenever in doubt or when you have questions about your delivery you may contact us either via a ticket, a direct e-mail or a reply on your order confirmation via e-mail **
Delivery times for backorders (scheduled versus actual)
For backorders the actual delivery time (includes time for production and shipping to our depot) can sometimes be shorter than scheduled, such as mentioned with the product. This is possible due to the production window with the manufacturer, in which we are still able to bring in new backorders before this window closes. However this possibility does depend on the type and number of products in the new backorders, as well as the current stock supply with the manufacturer. Some products simply require more production time than others.
This does not apply to every manufacturer though, but in general it does so for the carbon products from Koshi Group.
After placing your (back)order with us, the status of your order can be followed at any time with "My orders" in your account - see The Order status for more info.
For shipping the actual delivery is always from our depot to the shipping address. This applies to all of our products in the webshop that can be checked out directly.
It is only for the larger products that cannot be checked out directly - and with 'shipping costs on request' mentioned with the product - that additional costs4 possibly may apply ("Ex Works"). Because of the usually higher shipping costs involved with these larger products, this is true with every webshop.
The "Ex Works" concerns mainly products from Japan and the larger products from the other brands, like large bodyparts, pre-assembled headlights, products from Specials etc. Also wherever these costs are already included in the product's price, this is explicitly mentioned with the product it concerns.
The "Ex Works" is part of Incoterms, which indicates the costs for transporting from factory. The Incoterms are the International Commercial Terms, which is an international trade agreement on how goods are to be transported between countries.
4) In some cases it is possible to deliver straight from factory (drop shipping), which can reduce the actual shipping costs - this is only useful when the shipping address is close to the country of our brand's location. We advice customers outside of the EU to contact us first for a possible drop shipping. Note that due to tax regulations drop shipping is not possible into the EU.
Products with a manufacturing defect can always be returned for a swap or a fix by the manufacturer. Overall we are flexible and look at it per individual situation - also taking into account the manufacturer's rules for returning items. Return shipping needs to be done within the 14 days period of reflection (see Terms & Conditions art. 7). The final decision for a partial or full refund for the products ordered, when applicable, will be made after close inspection of the returned product at our depot.
Returned products need to be in pristine condition and free of any sign of usage (also see Terms & Conditions art. 8). Return shipping will be at the costumer's own expense and risk. Refunds will be done via the payment method used to pay the order. Shipping costs are excluded from the refund.