Shipping & Returns

FXbrands mainly ships in Europe, but Worldwide is also possible. For destination addresses without a delivery method (outside of Europe), please do the following:

• Send in an e-mail requesting us for a quote, specifying the item(s)+options you're interested in, together with your delivery address;

OR   (create an account with us first, if you haven't got one):

• Log in, shop around and simply add the item(s)+options you're interested in to your Cart (or on your Wishlist by pressing the little ♡). Then send in a ticket via 'My Account', requesting us for a quote for these item(s), together with your delivery address (if different from your registered address).

Note: for non-EU customers no VAT will be added to your invoice. Usually this will be handled separately via the (local) shipping company or Custom Duties of your country.

Orders under 30 kg are eligible for free shipping, depending on the value of your order and its shipping destination. When applicable, this will show up in your cart.

For orders with a shipping destination to remote areas^* additional costs are required by the transportation services, for which a separate shipping method will show up at checkout. Make sure to choose the correct shipping method to avoid delays in your order. Northern Ireland is considered to fall within the delivery scope of the United Kingdom (see table below for remote areas^*). 

For some destinations, like Norway and Greece, the delivery time is around 3-5 days extra over the average delivery time of 3 workdays in the EU. 

Shipping costs (as required by the transporting companies) are normally based on weight alone. This applies to most products in our webshop. However for larger products the size of the total order will also be of influence of the actual shipping costs, and put it in a different (volume) weight class. For instance wide and large products like diffusers, bonnets and bodykits are most likely to be considered of a different (volume) weight class than based on actual weight alone. In such cases it is possible that additional costs for shipping are required, for which we will contact you before actual shipping and/or backordering takes place.

Each shipping will have a Track & Trace code and is sufficiently insured.

Incoterms 'Ex Works' (backorders only)

Some countries, like Japan, have very steep exporting costs, which influence our buy-in considerably. And can't be ignored unfortunately. We rather have these costs made clear than to simply increase our product pricing. For this reason we follow the so-called Incoterms (international Commercial Terms). This means that we deliver the products from RK Design (and some single, larger products from Koshi Group) according to the delivery terms of "Ex Works" (which is part of Incoterms, see https://www.incotermsexplained.com/the-incoterms-rules/the-eleven-rules-in-brief/ex-works/ for more info).

So, in some cases additional costs for exporting from the manufacturing factory (to our warehouse) are required. This is only applicable for the following type of backorder products:

• All products (in backorder) from RK Design.
• Some single, larger products (in backorder) from Koshi Group (like rear diffusers, side skirts and such). This is mentioned with each product it applies to on its product page.
  
  Note:
  as Koshi Group uses DHL (express) shipping, this means that products over a certain length, are charged excessively higher than smaller products. Depending on the amount of your order, we may have to charge you additional costs for this or not. E.g. a single backorder for a large rear diffuser is much more expensive than when in combination with other products. Whether or not this applies to your order will be notified to you by e-mail after you have placed your order with us.

Products in stock have no additional exporting costs.

At the moment this is not yet incorporated into the offered shipping methods at checkout, but payment will be required with an additional invoice to the product invoice. This will be sent after the initial invoice. It's best to inquire with us about these costs for a specific order/product beforehand. This can be done via e-mail or a message from your account in the webshop.

Note: These steep costs are no exception and required for anyone ordering directly from Japan (or with express shipping). However FXbrands offers a standard discount of 10% on the additional exporting costs from Japan (in addition to occasional sale promotions!). In some cases we can also offer drop shipping from the manufacturer directly, if this is more cost effective. Please inquire beforehand and we'll find out which option is best for you.

Returns will only be accepted when we are properly informed beforehand and we have approved the item(s) for return shipping. Only after personal and careful inspection of the returned item(s) at our depot, can we decide whether the item(s) is/are finally accepted or not. Return shipping is at your own (consumer's) expense and risk. Do note that by rule products like bodykits, wheels and specific manufacturing requests, which are 'made to order', can not be returned. Returning conditions also depend on the manufacturer's rules for returning items. For the complete terms on returns, please refer to our Terms & Conditions.

If approved for return, the item(s) may be sent to our depot:

Depot:

FXbrands B.V.

Bennebroekerweg 267
1435 CJ Rijsenhout / Schiphol
The Netherlands
phone: +31 (0)252 2454 80

^(*) Remote areas per country