Shipping & Returns

FXbrands mainly ships in Europe, but can also ship Worldwide. For destination addresses without a delivery method (e.g. outside of Europe), please do the following:

• Send in an e-mail requesting us for a quote, specifying the item(s)+options you're interested in, together with your delivery address;

OR   (create an account with us first, if you haven't got one):

• Log in, shop around and simply add the item(s)+options you're interested in to your Cart (or on your Wishlist by pressing the little ♡). Then send in an e-mail (or a ticket via 'My Account') requesting us for a quote for these item(s).

Note: for companies (with a valid VAT number) and/or non-EU customers there will be no VAT added to your invoice. Usually this will be handled separately via the (local) shipping company or Custom Duties of your country.

Orders under 30 kg are eligible for free shipping, depending on the value of your order and its shipping destination. When applicable, this will show up in your cart.

For some destinations, like Norway and Greece, the delivery time is around 3-5 days extra over the average delivery time of 3 workdays in the EU. 

Shipping costs (as required by the transporting companies) are normally based on weight alone. This applies to most products in our webshop. However for larger products the size of the total order will also be of influence of the actual shipping costs, and put it in a different (volume) weight class. For instance wide and large products like diffusers, bonnets and bodykits are most likely to be considered of a different (volume) weight class than based on actual weight alone.

Each shipping will have a Track & Trace code and is sufficiently insured.

Remote areas (DHL and DPD only)

During checkout additional shipping methods with DHL and/or DPD may be offered next to the standard shipping method (when available for your country of destination). These shipping methods each have surcharges for so-called remote areas and are defined by zipcodes:

• DHL (remote areas)
  
  
  • additional costs (tariff 2020): €19,25
    
    
• DPD (remote areas)
  
  
  • additional costs (tariff 2020)

    NL	€7,50
    DK	€8,50
    DE	€11,50
    EE, FI, GR, IT, HR	€19,50
    FR	€18,50
    NO	€60,00
    PT	€49,00
    ES	€32,00
    GB, Northern Ireland	€19,00
    SW	€10,00

As it is not possible during checkout to automatically detect whether your specific destination address is within a remote area or not, we may have to change your chosen shipping method (DHL or DPD) to the standard shipping method; in which case the difference in shipping costs will be credited back to your account. Depending on how much these surcharges are in relation to the size of your order, we may give you the advantage and take on these costs for you. In case we do need to change your chosen shipping method to the standard one, you will be informed by e-mail first. At which pont you are given the option to have the standard delivery or pay for the surcharges, hereby keeping the shipping method of your initial choice (DHL or DPD).

Returns

As laid out in our Terms & Conditions (art. 9 to 11) products on sale or which are (custom) made to order like bodykits, wheels, pre-assembled items or with specific manufacturing requests, can not be returned or refunded. However in possible forthcoming cases we are willing to decide this case by case; hereby also taking into account the manufacturer's rules for returning items. In such cases a possible refund can only be decided when we have physically and properly inspected the returned product.

Returned products need to be in pristine condition and free of any sign of usage. Return shipping will be at the consumer's own expense (costs) and risk.

Return shipping may be done to our depot:

Depot:

FXbrands B.V.

Oderweg 1
1043 AG Amsterdam
The Netherlands