Shipping & Returns

Shipping methods

The following options are available for delivery¹:

• PostNL (standard) - international shipping done via local (national) shipping partners
• DHL Parcel²
• DPD Home²
• Express delivery (UPS or DHL)³

^{1) No VAT will be added to the invoice for companies outside NL (with a valid VAT number) or non-EU customers.
2) Additional shipping method will show up at checkout when available for your destination.
3) Express delivery can only be chosen when requested by e-mail (see also Worldwide shipping below).}

Each shipping is insured and can be followed with a Track & Trace code.

Worldwide shipping

We ship throughout Europe and also Worldwide. All available delivery methods for the specified destination address are automatically offered during checkout. Don't worry if none are offered, because we can still deliver the order to you. Please do the following:

• Send us an e-mail for a shipping quote for your order - mention the product(s) you're interested in, together with your delivery address;

OR

• Log in with your account (create an account if you haven't got one yet);
• Drop the products you're interested in your Cart or put them on your Wishlist by pressing the little ♡ on top.
• Request for a shipping quote of the products in your Cart or on your Wishlist - either by e-mail or creating a ticket via 'My Account'.

Remote areas (applies to "DHL Parcel" and "DPD Home" only)

During checkout additional shipping methods with DHL Parcel or DPD Home may be offered next to the standard shipping method (when available for your destination). These shipping methods each have surcharges for so-called remote areas and are defined by zipcodes:

• DHL Parcel (remote areas)
  
  
  • additional costs (tariff 2020): €19,25
    
    
• DPD Home (remote areas)
  
  
  • additional costs (tariff 2020)

    NL	€7,50
    DK	€8,50
    DE	€11,50
    EE, FI, GR, IT, HR	€19,50
    FR	€18,50
    NO	€60,00
    PT	€49,00
    ES	€32,00
    GB, Northern Ireland	€19,00
    SW	€10,00

As it is not possible during checkout to automatically detect whether your specific destination address is within a remote area or not, we may have to change your chosen additional shipping method to the standard shipping method - in which case the difference in shipping costs will be credited back to your account. Depending on how much these surcharges are in relation to the size of your order, we may take these costs on for you.

In case we do need to change your chosen additional shipping method to the standard one, you will always be informed by e-mail first. At which pont you are given the option to have the standard delivery or pay for the surcharges, thereby keeping the additional shipping method of your choice.

Shipping times (esp. for Worldwide shipping)

Actual shipping times may differ per shipping method and can take 1-4 weeks. Delivery can be tracked with the supplied "track & trace" code sent to you by e-mail when the order has been shipped out. Please be aware that, especially with shipping Worldwide, Customs Duty may withhold your parcel for at least 30 days, this is to be counted from the moment it has been received by Customs Duty. Thereby extending the delivery to a possible 8 weeks (in worst case). Although this rarely happens, please be patient for your order to arrive.

In any case, we always keep an eye out to your shipment as well.

** Whenever in doubt or when you have questions about your delivery, please contact us via a reply on your order or shipping confirmation. Or contact us via e-mail at [email protected] **

Returns

As laid out in our Terms & Conditions (art. 9 to 11) certain products can not be returned or refunded. Products with a manufacturing defect can be returned for a swap or a fix by the manufacturer. In other cases we will decide on a possible refund per individual situation, also taking into account the manufacturer's rules for returning items and the current demand for concerned item(s). In such case a final decision can only be made after physical inspection of the returned product.

Returned products need to be in pristine condition and free of any sign of usage. Return shipping will be at the consumer's own expense (costs) and risk, unless it involves a swap or a fix due to a manufacturing defect.

Return shipping may be done to our depot:

Depot:

FXbrands B.V.

Oderweg 1
1043 AG Amsterdam
The Netherlands